Head of Property Operations

Position Overview:

  • This is a full-time role with a combination of on-site and remote work for A Head of Property Operations position at Rosedale Residential Group. The Head of Property Operations will oversee all aspects of property and asset management at the Company to ensure that all properties are operated efficiently and promptly addressing any resident or owner concerns. The individual will also play an integral role in the acquisition strategy, construction management, and broader development of the Rosedale Residential platform. The Co-Founders of the Company are New York City based, and will rely heavily on The Head of Property Operations to manage all day-to-day operations of the business. The Head of Property Operations will be the first employee at the Company and has the opportunity to join the Company at an early and exciting time.

Careers

Role requires driving on-site to properties located in Kansas City, KS (Rosedale) and Lawrence, KS

Reports to: Co-Founders

Requirements / Qualifications

  • Education / Experience Level: At least 2 years of college experience or relevant experience in property management, construction, real estate, business, finance, real estate, entrepreneurship, or operations

  • Located in the Kansas City area or willing to relocate

  • Interest in real estate investing and operations

  • Intermediate knowledge of Microsoft Office (Excel, Outlook, Word, PowerPoint)

  • Valid driver’s license

  • Experience with property management software a plus

  • Required to work weekends and evening hours as needed

  • Required to drive personal vehicle on company business

  • Required to physically tour and evaluate vacant and or occupied properties

Additional Qualifications / Traits:

  • Self-Starter Mindset

  • Can Execute / “Gets Things Done”

  • Entrepreneurial Spirit

  • Positive Attitude

  • Good Judgment

  • Cares About Resident

Responsibilities:

Traditional Property Management:

  • Proactive day-to-day management of portfolio including but not limited to:

    • Collecting rents with a goal of minimizing evictions and reducing delinquency

    • Acting as a liaison between tenants and the maintenance vendors to resolve escalated and emergency maintenance issues

    • Delivers timely and applicable responses to tenant inquiries

    • Maximizes retention rate through lease renewals while increasing rental rates from year to year

    • Conducts move-out reconciliation; checks for damages; determines what portion of the security deposit will be returned to the tenant in accordance with state laws

    • Drives the profitability of the portfolio assigned through rental growth, lease renewal and expense mitigation of both repair and maintenance and turnover costs

    • Handles evictions when a tenant does not pay rent or otherwise breaches the terms of a lease

    • Classification of rents and expense types in property management software for management’s use

Leasing:

  • Fields and responds to leasing inquiries from prospective tenants

  • Works to persuasively present information to prospects on housing properties to create applications

  • Negotiate lease offers

  • Executes and explains leases and related documents to future tenants

  • Performs leasing activities in accordance with applicable laws to maximize housing occupancy

  • Maintain and run all leasing and marketing platforms including Rosedale Residential’s website, Instagram, Facebook, apartments.com, Zillow, Trulia, Craigslist, and other listing sites

Acquisitions:

  • Scheduling / participating in property inspections

  • Review of inspection reports and other due diligence reports

  • Working as a liaison between The Company, brokers, and sellers

  • Working with Company leadership to build business plan for new acquisitions and onboard properties onto platform close

Renovation/Construction Management:

  • Working with leadership to oversee all renovation projects, including renovation plan build-out and scope, procurement of materials, managing suppliers / contractors

Reporting:

  • Assist in regular financial reporting (preparation of financials, monthly and quarterly reporting, annual meetings)

  • Assist in on-site owner asset tours

Compensation:

  • Base Salary: $60,000/year

  • Discretionary Bonus: Eligible for end of year discretionary performance bonus based on portfolio performance.

Benefits:

  • 2 Weeks Paid Vacation Time

  • 1 Week Paid Sick Leave

  • Healthcare Stipend

  • Technology: Laptop and cell phone (or stipend to cover cost of existing / personal cell phone if used for work)

  • Job Type: Full-time

  • Pay: From $60,000.00 per year

  • Flexible schedule

  • Health insurance

  • Health savings account

  • Paid time off

  • Parental leave

  • Professional development assistance

Schedule:

  • Evenings as needed

  • Monday to Friday

  • Weekends as needed

Experience:

  • Customer service: 1 year (Preferred)

  • License/Certification: Driver's License (Required)

Work Location: On the road